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Service Delivery is a five-stage process for discovering, designing, and validating products or services. Chapter 8 Service Design and Process Selection • The Nature of Services • Service Generalizations & Service Types • Service Strategy: Focus & Advantage • Customer Contact • Service Blueprinting • Service Recovery • Failsafing • Service Guarantees • Characteristics of a Well-Designed Service Delivery System Purpose of the following slide is to show the customer service improvement process. This presentation provides an overview of the key components of a service support process: configuration management, problem management, release management, change management, and incident management. Process infographics So let’s explore these designs and take a step toward a high-class customer service process! Template 1: Customer Service Process Flow PowerPoint Presentation Slide. Service Delivery is a five-stage process for discovering, designing, and validating products or services. 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